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A Typology of Approaches to
ISO Certification and TQM
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by Alan Brown and Ton van der Wiele
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Abstract
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This paper reports on research which explores the links between
quality assurance, or certification of the quality system
according to the ISO 9000 (AS 3900) series and the broader
approach of Total Quality Management. The first part of the paper
outlines a typology of approaches to introducing TQM and ISO. Some
organisations see ISO 9000 as an end in itself while others
consider it to be the first step towards TQM. Others may have TQM
firmly in place prior to embarking on certification. The second
part of the paper applies the typology to data from a
questionnaire survey of Western Australian organisations with ISO
9000 certification. Empirical support for several of the groups in
the typology is found in this analysis.
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Download this article.
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Keywords
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CERTIFICATION; ISO 9000; TOTAL QUALITY MANAGEMENT; MANAGING
CHANGE.
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Contact Details
Alan Brown
Department of Management
Edith Cowan University
Churchlands
Perth, Western Australia, 6018
Ton van der Wiele
Department of Organisation and Management
Erasmus University
Rotterdam
PO Box 1738
3000 DR Rotterdam
The Netherlands
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We wish to thank our interviewees in the companies involved and
those who completed the questionnaire. We are also indebted to
Phillip Dewe for assistance with data analysis and the referee's
comments.
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