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Volume 32 Number 2 December 2007 |
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Knowledge Transfer Process Cycle: Between Factory Floor and Middle Management |
| Andreas Riege Michael Zulpo |
Abstract |
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Factory floor workers can add value to their firm from new knowledge they may discover whilst performing their daily tasks. The transfer of that knowledge to middle managers can improve process efficiencies, if they can utilise it. Researchers and practitioners perceive value in understanding a range of knowledge transfer strategies and initiatives, yet there is little empirical evidence on ground
level knowledge discovery and bottom-up knowledge transfers in a manufacturing
environment. Our results show that factory workers do not codify their knowledge
and only articulate it personally. Thus firms must provide an environment that
supports knowledge exchanges within the factory worker community and upwards to
middle managers whom act as knowledge facilitators rather than knowledge creators between factory workers and upper management.
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Keywords |
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KNOWLEDGE TRANSFER; KNOWLEDGE DISCOVERY; MANUFACTURING; FACTORY WORKER
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Contact DetailsAndreas RiegeMichael Zulpo Griffith Business School, Department of International Business and Asian Studi es, Griffith University, 170 Kessels Road, Brisbane, Queensland 4111. Email: a.riege@griffith.edu.au |
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